Return Policy
Need to Return Something?
Shop with confidence with our Returns Policy. Customers may return opened or unopened merchandise purchased withing 30 days of purchase at PlanetSupplements.com. Planet Supplements reserves the right, at its sole discretion, to reject any return that does not comply with these requirements or in cases where it suspects abuse.
Please go to your account and request a return RMA for the product you want to return. Provide reason for Return (damage, incorrect, customer error end user, etc.) Once you have submitted the return request and RAM # will be provided via email with the instructions below.
*All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.
Please mark the outside of returned boxes with the RA# (return authorization).
- Packages without RA#'s clearly marked on packages will be refused.
- All returns must be mailed within 30 days from when customer receives RA#.
- Customers are responsible for shipping charges on products being returned due to customer error or customer (end user) dissatisfaction.
- No COD returns will be accepted.
- If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
- A 10% restocking fee will be applied to ALL returns.
- Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns).
- Closeout and Discontinued items may not be returned.
- No Cash refunds given on returns.
- Once returned product is received, a refund will be applied to the original payment.